SolarWinds Dameware Remote Support

Solution Overview

SolarWinds Dameware Remote Support

Remote control and systems management tools in one easy-to-use package

At A Glance

SolarWinds® DameWare® Remote Support is an affordable and easy-to-use remote support software that simplifies and accelerates remote IT administration tasks for IT admins and support technicians. DameWare Remote Support includes the built-in DameWare Mini Remote Control for gaining remote access to Windows®, Linux® and Mac OS® X systems.
DameWare is a trusted, award-winning brand used by over 60,000 organizations worldwide.

Features Overview

Fast and secure remote control
Anywhere, anytime remote assistance
Simplify Windows® administration
Built-in remote admin tools 4
Deliver remote support from iOS and Android devices
Remotely manage Active Directory® environments

Key Features

Fast and secure remote control

Sometimes getting to the root of an IT issue involves going right to the source.

Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.

Anywhere, anytime remote assistance

IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?

Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.

Simplify Windows® administration

IT admins have enough on their plates without having to make house calls for IT troubleshooting.

Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.

Built-in remote admin tools

As if IT issues weren’t bad enough, a total halt to productivity to resolve them might not be necessary with the right tools.

Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.

Deliver remote support from iOS and Android devices

IT admins are constantly on the go. Give them the tools they need to do their job effectively, no matter where they are.

Use the Dameware mobile app to remotely access network computers from mobile devices.

Remotely manage Active Directory® environments

Wouldn’t it be nice to be able to control who has access and who does not, and help the CEO gain access when he forgets his password?

Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.

	Remote IT Management software gives new independence to IT PRO Motor Neuron Disease (MND) or Lou Gehrig’s disease (ALS), a progressive neurological disorder that affects muscle function, took hold of Steve Evans’ life about eight years ago. Since being diagnosed with MND, Steve has had to leave his job as Sales Director of a UK IT company and has lost the ability to move and speak, but not the ability to function on his own. Steve retains his sense of sight, hearing, taste, smell and touch, as well as his sharp intellect, memory and love for technology. He constantly strives to maintain as much independence as possible by controlling his surroundings using eye-tracking technology and helping his wife and 14-year-old triplet boys with their IT needs. He uses SolarWinds® DameWare® Remote Support as his preferred remote IT management software solution from his experience supporting past clients.
	DameWare Simplifies IT Troubleshooting at Manatee Diagnostic Center Learn how DameWare helped the IT team at Manatee Diagnostic Center accelerate desktop support and troubleshooting. Find out why Manatee Diagnostic Center moved away from UltraVNC and selected DameWare over TeamViewer.
	DameWare Allows Illinois School District to Achieve Remote Administration of IT Systems DameWare Mini Remote Control saves time and money for Illinois School District and improves the efficiency of remote IT administration & support.
	IT Systems Professional Uses DameWare™ Mini Remote Control to Provide Instant Troubleshooting to Users at School Campuses Across Counties DameWare Mini Remote Control is an affordable solution that lets a New York school district’s IT department assist users across 12 counties.

	SolarWinds Overview Brochure SolarWinds: IT Management That’s Powerful, Affordable, & Easy-to-Use!
	Datasheet: DameWare® Remote Support DameWare® Remote Support software lets you remotely control Windows®, Mac OS® X, and Linux® computers so you can quickly support 1,000s of end-users without having to leave your desk.
	VPAT Datasheet: DameWare Remote Support Voluntary Product Accessibility Template for DameWare Remote Support.

	2 Ways to Run a Help Desk Find out from this informative Infographic how the combination of help desk and remote support software will help you manage your IT support process more efficiently and improve productivity.
	Managing Your Help Desk – The Hard Way or the Easy Way? Check out this Infographic on managing your help desk process. Do you want to do it the hard way or the easy way? See how you can streamline and accelerate your ticketing process—from request to resolution.
	5 Ways to Impress Your Technical Support Customers Check out this Infographic and learn 5 easy ways to delight your tech support customers. Understand your customers’ preferences & expectations, and find out how to WOW them with timely support & resolution.
	Desktop support tickets on the rise Is your IT department or help desk under constant pressure to cut costs and make tradeoffs that don’t include lowering the level of service?

	Opportunities for Healthcare Support Centers to Prove Their Value Read this research paper by HDI and SolarWinds, and find out how support centers function in the healthcare industry, what metrics they measure, and what channels & technologies are used for tech support.
	The Road to Secure Remote Connectivity & Safer Telecommuting Understand the importance of remote access security to help establish a safe telecommuting environment. As remote IT support has become more common in organizations, find out how authentication and encryption play a vital role in securing remote desktop connectivity.
	Understanding the Need for a Remote Support Solution The concept of anytime, anywhere IT support is here to stay because end-users require support, computers require troubleshooting and servers require update and maintenance. With a multitude of remote support solutions available in the market, this whitepaper helps you identify the right remote support tool for your needs.
	SolarWinds in the Enterprise SolarWinds offers enterprise solutions that are the powerful, scalable, extensible and customizable.

Case Studies

	Remote IT Management software gives new independence to IT PRO Motor Neuron Disease (MND) or Lou Gehrig’s disease (ALS), a progressive neurological disorder that affects muscle function, took hold of Steve Evans’ life about eight years ago. Since being diagnosed with MND, Steve has had to leave his job as Sales Director of a UK IT company and has lost the ability to move and speak, but not the ability to function on his own. Steve retains his sense of sight, hearing, taste, smell and touch, as well as his sharp intellect, memory and love for technology. He constantly strives to maintain as much independence as possible by controlling his surroundings using eye-tracking technology and helping his wife and 14-year-old triplet boys with their IT needs. He uses SolarWinds® DameWare® Remote Support as his preferred remote IT management software solution from his experience supporting past clients.
	DameWare Simplifies IT Troubleshooting at Manatee Diagnostic Center Learn how DameWare helped the IT team at Manatee Diagnostic Center accelerate desktop support and troubleshooting. Find out why Manatee Diagnostic Center moved away from UltraVNC and selected DameWare over TeamViewer.
	DameWare Allows Illinois School District to Achieve Remote Administration of IT Systems DameWare Mini Remote Control saves time and money for Illinois School District and improves the efficiency of remote IT administration & support.
	IT Systems Professional Uses DameWare™ Mini Remote Control to Provide Instant Troubleshooting to Users at School Campuses Across Counties DameWare Mini Remote Control is an affordable solution that lets a New York school district’s IT department assist users across 12 counties.

Data Sheets

	SolarWinds Overview Brochure SolarWinds: IT Management That’s Powerful, Affordable, & Easy-to-Use!
	Datasheet: DameWare® Remote Support DameWare® Remote Support software lets you remotely control Windows®, Mac OS® X, and Linux® computers so you can quickly support 1,000s of end-users without having to leave your desk.
	VPAT Datasheet: DameWare Remote Support Voluntary Product Accessibility Template for DameWare Remote Support.

Infographics

	2 Ways to Run a Help Desk Find out from this informative Infographic how the combination of help desk and remote support software will help you manage your IT support process more efficiently and improve productivity.
	Managing Your Help Desk – The Hard Way or the Easy Way? Check out this Infographic on managing your help desk process. Do you want to do it the hard way or the easy way? See how you can streamline and accelerate your ticketing process—from request to resolution.
	5 Ways to Impress Your Technical Support Customers Check out this Infographic and learn 5 easy ways to delight your tech support customers. Understand your customers’ preferences & expectations, and find out how to WOW them with timely support & resolution.
	Desktop support tickets on the rise Is your IT department or help desk under constant pressure to cut costs and make tradeoffs that don’t include lowering the level of service?

White Papers

	Opportunities for Healthcare Support Centers to Prove Their Value Read this research paper by HDI and SolarWinds, and find out how support centers function in the healthcare industry, what metrics they measure, and what channels & technologies are used for tech support.
	The Road to Secure Remote Connectivity & Safer Telecommuting Understand the importance of remote access security to help establish a safe telecommuting environment. As remote IT support has become more common in organizations, find out how authentication and encryption play a vital role in securing remote desktop connectivity.
	Understanding the Need for a Remote Support Solution The concept of anytime, anywhere IT support is here to stay because end-users require support, computers require troubleshooting and servers require update and maintenance. With a multitude of remote support solutions available in the market, this whitepaper helps you identify the right remote support tool for your needs.
	SolarWinds in the Enterprise SolarWinds offers enterprise solutions that are the powerful, scalable, extensible and customizable.

Interested in SolarWinds DameWare Remote Support?

SolarWinds Dameware Remote Support

Solution Overview