Solution Overview
SolarWinds Dameware Mini Remote Control
Affordable remote control software for all your customer support and help desk needs.
At A Glance
SolarWinds® DameWare® Mini Remote Control is a powerful remote control software and desktop sharing tool that allows IT pros to remotely access end-users’ computers, laptops, and servers for remote administration and support. With out-of-the-box support for Windows®, Linux®, and Mac® OS X operating systems, you can connect and provide tech support to multiple remote computers simultaneously. DameWare is a trusted, award-winning brand used by over 60,000 organizations worldwide.
Features Overview
- Multi-platform desktop sharing and remote control
- Remote access to sleeping and powered-off computers
- Multi-factor authentication
- Flexible user access control
- Customize and automatically deploy remote control agents
- Remote session tools and utilities
Key Features
Multi-platform desktop sharing and remote control
Sometimes getting to the root of an IT issue involves going right to the source.
Remotely control Windows, Linux, and Mac OS X computers, laptops, and servers from a single console.
Remote access to sleeping and powered-off computers
Don’t let non-responsive machines keep you from resolving IT issues.
Remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake-on LAN, and KVM support.
Multi-factor authentication
When data security or compliance is on the line, your remote support tool shouldn’t present any vulnerabilities.
Enforce two-factor authentication in security-sensitive environments using Smart Card logon and authentication.
Flexible user access control
Security threats come in all shapes and sizes, externally and within your own ranks.
Set permissions for accessing remote computers based on user roles, or use Active Directory® integration in centralized mode.
Customize and automatically deploy remote control agents
The faster you can connect to an end-user’s machine, the faster you can resolve his issue.
Easily create and deploy custom MSI packages for the installation of the MRC Client Agent Service.
Remote session tools and utilities
Your business doesn’t operate in a vacuum. Neither should you.
Use remote session tools, including chat, messenger, screenshot capture, file transfer, and more.
Resources
| DameWare Simplifies IT Troubleshooting at Manatee Diagnostic Center Learn how DameWare helped the IT team at Manatee Diagnostic Center accelerate desktop support and troubleshooting. Find out why Manatee Diagnostic Center moved away from UltraVNC and selected DameWare over TeamViewer. |
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| DameWare Allows Illinois School District to Achieve Remote Administration of IT Systems DameWare Mini Remote Control saves time and money for Illinois School District and improves the efficiency of remote IT administration & support. |
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| IT Systems Professional Uses DameWare™ Mini Remote Control to Provide Instant Troubleshooting to Users at School Campuses Across Counties DameWare Mini Remote Control is an affordable solution that lets a New York school district’s IT department assist users across 12 counties. |
| SolarWinds Overview Brochure SolarWinds: IT Management That’s Powerful, Affordable, & Easy-to-Use! |
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| Datasheet: DameWare® Mini Remote Control DameWare® Mini Remote Control is an easy-to-use & powerful remote control software and desktop sharing tool that allows IT pros to remotely access end-users’ computers, laptops, and servers for remote administration and support. |
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| VPAT Datasheet: DameWare Mini Remote Control Voluntary Product Accessibility Template for DameWare Mini Remote Control. |
| 2 Ways to Run a Help Desk Find out from this informative Infographic how the combination of help desk and remote support software will help you manage your IT support process more efficiently and improve productivity. |
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| Managing Your Help Desk – The Hard Way or the Easy Way? Check out this Infographic on managing your help desk process. Do you want to do it the hard way or the easy way? See how you can streamline and accelerate your ticketing process—from request to resolution. |
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| 5 Ways to Impress Your Technical Support Customers Check out this Infographic and learn 5 easy ways to delight your tech support customers. Understand your customers’ preferences & expectations, and find out how to WOW them with timely support & resolution. |
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| Desktop support tickets on the rise Is your IT department or help desk under constant pressure to cut costs and make tradeoffs that don’t include lowering the level of service? |
| Opportunities for Healthcare Support Centers to Prove Their Value Read this research paper by HDI and SolarWinds, and find out how support centers function in the healthcare industry, what metrics they measure, and what channels & technologies are used for tech support. |
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| The Road to Secure Remote Connectivity & Safer Telecommuting Understand the importance of remote access security to help establish a safe telecommuting environment. As remote IT support has become more common in organizations, find out how authentication and encryption play a vital role in securing remote desktop connectivity. |
|
| Understanding the Need for a Remote Support Solution The concept of anytime, anywhere IT support is here to stay because end-users require support, computers require troubleshooting and servers require update and maintenance. With a multitude of remote support solutions available in the market, this whitepaper helps you identify the right remote support tool for your needs. |
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| SolarWinds in the Enterprise SolarWinds offers enterprise solutions that are the powerful, scalable, extensible and customizable. |
- Case Studies
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DameWare Simplifies IT Troubleshooting at Manatee Diagnostic Center
Learn how DameWare helped the IT team at Manatee Diagnostic Center accelerate desktop support and troubleshooting. Find out why Manatee Diagnostic Center moved away from UltraVNC and selected DameWare over TeamViewer.DameWare Allows Illinois School District to Achieve Remote Administration of IT Systems
DameWare Mini Remote Control saves time and money for Illinois School District and improves the efficiency of remote IT administration & support.IT Systems Professional Uses DameWare™ Mini Remote Control to Provide Instant Troubleshooting to Users at School Campuses Across Counties
DameWare Mini Remote Control is an affordable solution that lets a New York school district’s IT department assist users across 12 counties. - Data Sheets
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SolarWinds Overview Brochure
SolarWinds: IT Management That’s Powerful, Affordable, & Easy-to-Use!Datasheet: DameWare® Mini Remote Control
DameWare® Mini Remote Control is an easy-to-use & powerful remote control software and desktop sharing tool that allows IT pros to remotely access end-users’ computers, laptops, and servers for remote administration and support.VPAT Datasheet: DameWare Mini Remote Control
Voluntary Product Accessibility Template for DameWare Mini Remote Control. - Infographics
-
2 Ways to Run a Help Desk
Find out from this informative Infographic how the combination of help desk and remote support software will help you manage your IT support process more efficiently and improve productivity.Managing Your Help Desk – The Hard Way or the Easy Way?
Check out this Infographic on managing your help desk process. Do you want to do it the hard way or the easy way? See how you can streamline and accelerate your ticketing process—from request to resolution.5 Ways to Impress Your Technical Support Customers
Check out this Infographic and learn 5 easy ways to delight your tech support customers. Understand your customers’ preferences & expectations, and find out how to WOW them with timely support & resolution.Desktop support tickets on the rise
Is your IT department or help desk under constant pressure to cut costs and make tradeoffs that don’t include lowering the level of service? - White Papers
-
Opportunities for Healthcare Support Centers to Prove Their Value
Read this research paper by HDI and SolarWinds, and find out how support centers function in the healthcare industry, what metrics they measure, and what channels & technologies are used for tech support.The Road to Secure Remote Connectivity & Safer Telecommuting
Understand the importance of remote access security to help establish a safe telecommuting environment. As remote IT support has become more common in organizations, find out how authentication and encryption play a vital role in securing remote desktop connectivity.Understanding the Need for a Remote Support Solution
The concept of anytime, anywhere IT support is here to stay because end-users require support, computers require troubleshooting and servers require update and maintenance. With a multitude of remote support solutions available in the market, this whitepaper helps you identify the right remote support tool for your needs.SolarWinds in the Enterprise
SolarWinds offers enterprise solutions that are the powerful, scalable, extensible and customizable.