Course 1254A
Administering SolarWinds Web Help Desk
Details
| Target Audience: | IT Professionals | Event type: | Scheduled |
|---|---|---|---|
| Developer: | SolarWinds | Delivery method: | Virtual Instructor-Led Training |
| Technology: | Web Help Desk | Duration: | 5 Days |
| Revision: | A | Language | English |
| First published: | 16 December 2016 | Course abstract: | ATS-Course-1254A-SW-WHD |
Course Overview
About course
This five day training course helps you build a strong understanding of SolarWinds® Web Help Desk®.
The course covers the following topics:
WHD Architecture, System Requirements, Advanced Configuration, Performance Tuning, Installation, SolarWinds Licensing, Web Help Desk UI, Users and Groups, Reports, and Ticket Management.
This course leverages our deep industry experience and SolarWinds best practices for Web Help Desk.
Course Outline
Module 1: WHD Overview
Module 2: Defining Network and System Requirements
Module 3: Advanced Configuration and Performance Tuning
Module 4: Implementing SolarWinds Web Help Desk
Module 5: Understanding SolarWinds Licensing
Module 6: Navigation of SolarWinds Web Help Desk UI
Module 7: Working with SolarWinds Web Help Desk
Module 8: Business Case Scenarios
Prerequisites
The candidates for this course should meet the following prerequisites:
○ Basic knowledge of the Microsoft® Windows® operating system and its core functionality.
○ Experience working with, and configuring, Windows client operating systems, such as Windows 7/8/10.
○ Some experience with Windows Server Administration.
Pricing & Registration
| Product ID | ATS-Course-1254A-SW-WHD |
|---|---|
| Price | $10,000 USD for up to 10 participants |
| Purchase |
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